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Job Information

DXC Technology Professional Customer Support (51000637) in Auburn Hills, Michigan

Job Description:

Essential Job Functions

  • Analyzes inquiries through use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed.

  • Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or escalate to a higher level if needed.

  • Contributes to a shared knowledge database to facilitate response consistency and to document complex issue resolution.

  • Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries.

  • Assists less experienced staff in developing appropriate responses.

Basic Qualifications

  • Bachelor's degree or equivalent combination of education and experience

  • Bachelor's degree in business management or related field preferred

  • Three or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)

  • Experience working with organizational functional and personnel.

  • Experience working with fax machines, computer software and telephone technology.

  • Experience working with help desk software.

Other Qualifications

  • Business and analytical problem solving skills.

  • Good communications skills.

  • Ability to work independently.

  • Ability to follow oral and written directions.

  • Ability to understand and apply regulations applying to functional area.

Work Environment

  • Office environment

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities

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