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Fiat Chrysler Automobile Connected Services Program Liaison in Auburn Hills, Michigan

Connected Services Program Liaison

Job ID:1042261

Career Area:Sales & Marketing

Job Category:Sales & Marketing-Parts & Service-Mopar

Location:Auburn Hills,MI


Date Posted:January 13, 2021

Brand:FCA Group

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Job Overview


Connected Services Program Liaison will act as a single point of contact and will be responsible for the timely collaboration with cross functional teams to exchange key information related to development status, launch timing, changes in program schedules, major issues and impacts, new products and services, launch readiness, and organizational changes.

Key responsibilities include:

  • Build working relationships with cross functional teams including PMO, Product & Portfolio Planning, Product Development, Quality, IT, Customer Care, Marketing, Dealer Engagement, and Performance Institute

  • Act as a single source of information for all Connected Services Programs including legacy, Fleet Telematics, and the Global Service Delivery Program

  • Participate in all key development and launch related meetings to gather information related to feature development, launch timing, Mobile App Sprints, Campaign Feeds, FOTA, Change Requests, Contact Center feedback, and major issues

  • Chair regular meetings with cross functional teams to share key information and answer questions

  • Prepare schedules, power point presentations and present to leadership

Basic Qualifications:

  • Bachelor’s degree

  • Minimum two years of experience in automotive industry

  • Highly motivated cross functional team player with strong problem solving skills

  • Strong sense of urgency and dedication to customer experience

  • Excellent organizational, multi-tasking and time management skills

  • Excellent written and verbal communication skills

  • Excellent working knowledge in Microsoft Office (Excel, Word, Power Point)

Preferred Qualifications:

  • 2 years of experience working as a Program Liaison on an Automotive Connected Services Program

  • Working knowledge of Connected Services concepts such as FOTA, AOTA, MOTA, Android Auto, Apple Car Play, Vehicle Provisioning, Comm-Check, Data Synch etc.

Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.

As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.