Comerica Management Co Inc. Call Center Agent in Auburn Hills, Michigan
divdivCall Center AgentComerica Oaktec Building (Free Parking)Hour of Operations 8am-9pm Monday-Friday, 8am-5pm SaturdayVarious shifts available within the hours of operationWhat we can offer you/divulliCompetitive compensation starting at $16.50/liliShift differentials, language premiums and employee incentives/liliFlexible schedules/liliPaid Time Off (PTO)/liliPaid Holidays for Full Time Employees as well as Part Time individuals/liliHealth, Dental, Vision and Life Insurance/liliFlexible Spending Accounts (FSA) and Health Savings Accounts (HSA)/liliThe opportunity for career advancement/li/uldivA Call Center Agent will have a passion for providing exceptional customer service whose primary objective will be to assist customers with their general account inquiries and requests. Meet or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment. Successful candidates possess strong communication skills, time management and organizational skills. The Customer Contact Center offers growth opportunities for those who seek advancement.Position Responsibilities:/divulliProvide remarkable customer service by handling inbound and limited outbound calls, offering problem resolution./liliComplete account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc./liliAssist customers with basic web banking functions, such as unlocking and resetting passwords./liliUnderstand Comerica's core products and services with the ability to recognize an opportunity to deepen the relationship and achieve monthly sales goals./liliMeet or exceed individual productivity and quality assurance objectives./liliAble to effectively collaborate within and across teams and departments./liliUse problem solving tactics to analyze and troubleshoot customer challenges./li/ul/divdivdivPosition Qualifications:/divulliHigh school diploma or general education diploma (GED)/lili2 years of Retail, Financial sales or Call Center experience/lili2 years of customer service experience/lili2 year of experience utilizing Microsoft Office Products including Word, Excel and PowerPoint including system data entry, and Internet search/li/ul/divComerica Oaktec Building9:15am-6:15pm Mon-FriComerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.