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NuVasive, Inc. Billing and Collections Specialist (Ann Arbor, MI) in Ann Arbor, Michigan

Billing and Collections Specialist (Ann Arbor, MI)

US, US, MI - Ann Arbor

Minimum Level of Education Required:High School/Equivalent

Percentage of Travel:Up to 10%

Location:MI - Ann Arbor

Ref#:103033

Job Summary and Primary Responsibilities

As a Patient Care Specialist with NCS, you will drive a positive, seamless post-surgery patient experience through exemplary communication and customer service. In addition to billing and collections, you will field questions and educate patients on financial assistance as needed . You will also collaborate with patients and insurance companies to resolve any potential billing roadblocks. This is an entry-level position that will provide you with a variety of development opportunities to further your career in medical billing and customer service.

  • Understands and maintains all governmental, regulatory, and company billing and compliance regulations and policies for payers

  • Assists patients in the resolution of the accounts, including processing payments by phone, setting up payment plans, filing appeals, and providing information to patients regarding intraoperative monitoring (IOM) services

  • Addresses patient billing inquiries and concerns from patients, surgeon offices, and facility customers

  • Obtains and documents all necessary information by contacting the patient, physician's office, hospital, next of kin, insurance carrier, etc.

  • Identifies and reports to management any payer issues with regards to billing and collections

  • Reviews and logs correspondence regarding patient balances and collections

  • Processes, maintains, and rectifies accounts/records in a timely manner

  • Performs other duties as assigned

Required Skills / Capabilities

  • High level of quality awareness, accuracy, and attention to detail

  • Strong communication, organizational, and problem-solving skills

  • Data-oriented with basic proficiency in MS Office Applications, strong analytical skills, and the ability to create detailed reports

  • Sense of urgency and customer-oriented mindset with understanding of Health Insurance Portability and Accountability Act (HIPAA) compliance and Protected Health Information (PHI)

  • Ability to work independently, multitask and handle various priorities in a fast-paced environment

Education and Experience

  • Typically requires a minimum of 1-2 years of related experience

  • High school diploma or equivalent required

Travel and/or Physical Requirements

  • Physical requirements typical of an office environment

NuVasive Clinical Services (a division within NuVasive, Inc.) is a leading provider of intraoperative neuromonitoring (IOM) services to surgeons and healthcare facilities, through the acquisitions of Impulse Monitoring, Biotronic NeuroNetwork, Safe Passage, and others. Surgeons have enhanced surgical monitoring and oversight capabilities through neurophysiological data gathered via broadband transmission. IOM technology gives those in the operating room real-time insight into the nervous system, which can help surgeons reduce surgical risk by providing critical information and alerts throughout the procedure. This neural function monitoring helps to decrease the chance of nerve damage to the patient and promotes patient safety during surgery. NuVasive Clinical Services is expected to serve more than 100,000 cases annually in the U.S. From over 530 highly trained neurophysiologists in the operating room to technicians and scheduling staff available 24/7, NuVasive Clinical Services can help support improved clinical outcomes.

NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. The “EEO is the Law” poster options are availablehere (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) . NuVasive's EEO policy is availablehere (https://www.nuvasive.com/wp-content/uploads/2019/06/COP-NUV-HR0004-7.pdf) .

About NuVasive

NuVasive, Inc. (NASDAQ: NUVA) is the leader in spine technology innovation, with a mission to transform surgery, advance care, and change lives. The Company's less-invasive, procedurally integrated surgical solutions are designed to deliver reproducible and clinically proven outcomes. The Company's comprehensive procedural portfolio includes surgical access instruments, spinal implants, fixation systems, biologics, software for surgical planning, navigation and imaging solutions, magnetically adjustable implant systems for spine and orthopedics, and intraoperative neuromonitoring technology and service offerings. With more than $1 billion in net sales, NuVasive has approximately 2,700 employees and operates in more than 50 countries serving surgeons, hospitals, and patients. For more information, please visit www.nuvasive.com .

©2015 NuVasive®, Inc.Privacy (http://www.nuvasive.com/privacy-policy/) Terms and Conditions

NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. The “EEO is the Law” poster options are availablehere (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) . NuVasive's EEO policy is availablehere (https://www.nuvasive.com/wp-content/uploads/2019/06/COP-NUV-HR0004-7.pdf) .

Nuvasive is committed to working with and providing reasonable accommodation to individuals with disabilities. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at careers@nuvasive.com.

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